Operations Lead | Remote Teams, Outbound Operations & AI Workflow Systems

I help businesses build and improve remote operations — from hiring and training to outbound systems, reporting, and team performance.

I bring nearly a decade of experience in the BPO industry and several years of hands-on experience running and supporting business operations in startup environments. This combination gave me practical exposure to customer service, outbound operations, team leadership, process management, and the day-to-day realities of growing a business.

Over the years, I’ve helped build remote operational systems from the ground up, including:

hiring and onboarding
team management
outbound workflows
reporting systems
quality assurance
accountability processes
performance tracking

Most of my recent experience comes from working with remote outbound teams in fast-paced environments where consistency, communication, and execution directly affect business growth.

I naturally enjoy solving operational problems:
• improving workflows
• building scalable systems
• reducing operational friction
• helping teams perform consistently
• creating structure in growing businesses

I’m also exploring how AI tools and AI voice systems can improve remote operations and outbound communication while keeping processes practical and human-centered.

Core Areas:
• Remote Operations
• Team Leadership
• Outbound Call Operations
• Hiring & Training Systems
• Process Improvement
• SOP Development
• Performance Management
• AI Workflow Exploration

Outside of work, I enjoy reading about technology, leadership, systems, history, and science fiction.

I’m always open to connecting with founders, operators, and businesses building efficient remote teams.