Customer Support Specialist | Home Care Coordinator | Order Processing

Are you looking for a reliable professional who can provide excellent customer support, coordinate daily operations, and keep workflows organized?

With 7+ years of experience in Customer Service, Technical Support, Sales, and Cold Calling, along with 3+ years of freelance experience in Home Care Coordination, Dispatching, Scheduling, and Order Processing**, I help businesses deliver outstanding customer experiences while maintaining efficient operations.

What I Can Help You With:

Customer Support:
* Email Support
* Live Chat Support
* Phone Support
* Technical Support
* Billing and Account Assistance
* Customer Issue Resolution
* CRM Management

Home Care Coordination & Dispatch:
* Caregiver Scheduling
* Client Coordination
* Shift Coverage Management
* Appointment Scheduling
* Care Team Communication
* Administrative Support

Order Processing & Operations Support:

* Order Management
* Order Tracking
* Fulfillment Coordination
* Refund and Dispute Handling
* Data Entry
* Workflow Management
* Process Improvement

Why Work With Me?

*7+ years of BPO experience in Customer Service, Technical Support, Sales, and Cold Calling
*3+ years of freelance experience in Home Care Coordination and Order Processing
*Strong communication, problem-solving, and organizational skills
*Detail-oriented, dependable, and able to work independently
*Experienced in handling customer inquiries, scheduling, dispatching, and operational tasks in fast-paced environments

Tools & Platforms:

Zendesk | Salesforce | CRM Systems | Google Workspace | Microsoft Office | Slack | Canva | Communication & Scheduling Tools

I am committed to providing professional customer support, efficient coordination, and reliable operational assistance to help your business run smoothly and grow.