Results-driven IT Support and Account Management professional with 10+ years of experience
in customer service, technical troubleshooting, and client engagement. Proven ability to handle
high-volume support environments, conduct discovery calls, and support IT initiatives across
cloud, cybersecurity, and infrastructure. Skilled in CRM systems, SLA management, and
building strong client relationships. Recognized for improving response times, resolving issues
efficiently, and delivering excellent customer experiences.
