Highly Skilled IT Support & Cloud Solutions Specialist | Microsoft 365 | AWS | Technical Troubleshooting
I am a results-driven IT Support professional with proven expertise in Microsoft 365 administration, AWS Workspaces management, and end-to-end technical troubleshooting. With hands-on experience in user onboarding, identity management, and cloud-based infrastructure, I ensure seamless operations and excellent customer support for both internal teams and clients.
My background includes handling Level 2 Service Desk operations, managing Active Directory, Exchange Online, and Azure AD, as well as participating in major IT projects such as VDI OS migrations from Windows Server 2016 to 2022. I am adept at root cause analysis, resolving escalated cases, and delivering technical solutions that align with business goals.
Key Skills:
Microsoft 365 Administration (Exchange, SharePoint, Teams)
AWS Workspaces & Cloud Infrastructure Management
Active Directory & Azure Active Directory
Windows Server & Desktop Support (2016, 2019, 2022)
Networking & Connectivity Troubleshooting
Virtualization (VMware, Hyper-V)
ITIL-based I----------- & Problem Management
ConnectWise & ServiceNow Ticketing Systems
Root Cause Analysis & Escalation Handling
What I Offer:
? Prompt, accurate, and professional IT support
? Strong problem-solving and analytical skills
? Proactive approach to system optimization and reliability
? Clear, friendly, and effective communication with end-users
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