I have a total of 10 years of experience in customer service and 3 years of experience in e-commerce support, assisting customers through various channels, including email, chat and phone. I specialize in handling order inquiries, returns, refunds, subscription issues, and product-related questions with professionalism and empathy. I am skilled in using tools like Shopify, Zendesk, ChatGPT, Excel, Gorgias, and CRM systems to streamline workflows and ensure timely resolution. My focus is on creating a positive customer experience, resolving issues efficiently, and contributing to the overall success of the team and company.
