Customer Support Specialist | Multichannel Expert | TGA-Compliant Pharma Support | Tech-Savvy Communicator
Dynamic support professional with 9 years of experience across Capital One, eBay (Concentrix), and a top Australian pharmaceutical firm. Expert in phone, chat, ticket, and social support—delivering high CSAT and fast resolutions.
Capital One (Sitel): 2 years handling complex financial concerns with precision and empathy.
eBay Escalations (Concentrix): 3 years resolving critical seller issues; 2x “WOW Call” global awardee.
Pharma Support (AU, Remote): 3 years guiding patients via chat & phone—TGA-compliant, tech-capable, and compassionate.
Neutral accent, fluent in English, CRM-proficient, and known for building rapport and getting results.
Top in Training | CSAT Leader | Excellence in Customer Experience
