I have over 3 years of experience in the BPO industry as a Customer Support/Sales Representative and Travel Sales Consultant, along with more than 3 years of experience as a Virtual Assistant specializing in Recruitment, General Administrative Support, and Travel Administration.
Most recently, I have been working as a Travel Admin Assistant, providing comprehensive back-office support to a travel advisor. My responsibilities include preparing travel itineraries, coordinating bookings with airlines, hotels, cruise lines, and tour operators, processing travel documentation, managing invoices and supplier payments, creating client travel documents, handling booking amendments, and responding to client and supplier enquiries. I also draft professional client communications, research travel products and destinations, arrange transfers, travel insurance, and special requests, while ensuring all bookings are accurate and completed within supplier deadlines. This role has strengthened my attention to detail, time management, and ability to manage multiple bookings simultaneously while delivering exceptional customer service.
My work experience has equipped me with a diverse skill set.
As a Customer Support/Sales Representative, I honed my communication and problem-solving skills, providing effective and empathetic support to customers. I understand the importance of professionalism, efficiency, and attention to detail in delivering top-notch service.
In my role as a Travel Sales Consultant, I further developed my customer relationship management skills, working closely with clients to plan and book their travel experiences while delivering personalized travel solutions.
As a Virtual Assistant providing Administrative Support, I developed strong organizational and communication skills while managing calendars, emails, data entry, document preparation, file management, research, and other day-to-day administrative tasks. I became highly efficient at prioritizing multiple responsibilities, maintaining accurate records, and ensuring operations ran smoothly. My proactive approach, attention to detail, and ability to work independently have enabled me to provide reliable support and help businesses stay organized and productive.
Across all of these roles, I have built strong skills in customer service, travel administration, communication, organization, problem-solving, multitasking, and attention to detail. I am proficient in handling confidential information, working independently in remote environments, and providing reliable administrative support while consistently delivering a high standard of service.
