Customer Support Specialist with 6+ years of experience providing email and live chat support for U.S.-based companies. I specialize in resolving customer concerns related to orders, refunds, payments, accounts, bookings, and general inquiries while delivering friendly, professional, and efficient service.
I have extensive experience using Zendesk to manage high-volume customer interactions, handling 65–120 emails daily while consistently meeting quality and productivity goals. I am skilled at investigating issues, following company procedures, documenting cases accurately, and collaborating with internal teams to ensure timely resolutions.
Beyond customer support, I also have experience with WordPress website management, product listing, data entry, and administrative tasks. I am currently expanding my skills in Shopify and eCommerce to help online businesses provide exceptional customer experiences.
I am detail-oriented, reliable, quick to learn new systems, and committed to helping businesses build lasting relationships with their customers. I have a dedicated home office, reliable internet with backup, and the flexibility to work across U.S., U.K., and Australian time zones.
**Skills & Tools:**
• Email & Live Chat Support
• Zendesk
• Shopify (Learning)
• WordPress
• Data Entry
• Product Listing
• Google Workspace
• Microsoft Office
• Slack
• Zoom
• Canva
• ChatGPT
• Grammarly
I'm looking for a long-term opportunity where I can contribute to a growing team, provide outstanding customer support, and continue developing my skills in eCommerce and virtual assistance.
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