BSBA HRM graduate (-----------) with over 2 years and 10 months of immersive experience as a call center representative, starting in 2020 until 2023. Expertise spans mentoring, training, and Quality Assurance (QA) roles, though not explicitly stated in the Certificate of Employment (COE) due to seamless transitions within the organization. Proficient in guiding agents, conducting QA assessments, and leveraging Excel and Word for data analysis. Known for adaptability and dedication to delivering exceptional service. Seeking opportunities to leverage comprehensive expertise and drive organizational success.
