Areas of Expertise:
Short-Term Rental Operations & Reservations Management
Airbnb, VRBO, -----------, Expedia
Property Onboarding & Listing Optimization
Channel Management & PMS Integrations
Dynamic Pricing & Revenue Optimization
Guest Experience & Reservation Management
Homeowner & Guest Communications
Team Leadership, Training & Process Development
AirCover, Claims & Dispute Resolution<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
Platforms & Software:
Hostaway
Hospitable
Guesty for Pros
Streamline
Uplisting
Turno
Breezeway
PriceLabs
Google Workspace (Docs, Sheets, Drive, Slides)
Microsoft Office
I have over 8 years of experience in the short-term rental industry, helping vacation rental businesses streamline operations, optimize listings, and deliver exceptional guest experiences.
My expertise extends beyond guest support. I currently manage reservation operations, oversee guest and homeowner communications, optimize Airbnb listings, onboard new properties, coordinate with onsite teams, and develop workflows that improve efficiency across the business. I also lead hiring, train new tea-----------mbers, create SOPs, and build AI-assisted processes to help teams respond faster and more consistently.
I have extensive experience working with Airbnb, VRBO, -----------, and Expedia, as well as industry-leading platforms including Hostaway, Hospitable, Guesty for Pros, Streamline, Uplisting, Turno, Breezeway, and PriceLabs. I can assist with property onboarding, PMS integrations, channel synchronization, listing optimization, calendar management, pricing updates, and revenue optimization to maximize occupancy and booking performance.
My experience also includes handling reservation inquiries, payment coordination, alterations, cancellations, refunds, AirCover claims, homeowner approvals, and complex guest situations while maintaining a high level of professionalism and customer satisfaction.
Prior to specializing in short-term rentals, I worked as a Senior Case Manager at Airbnb, where I handled high-level escalations, mediated disputes between hosts and guests, investigated claims, and made policy-based decisions in accordance with Airbnb's standards.
I am proactive, detail-oriented, highly organized, and passionate about improving operations. I enjoy building systems, solving problems, and helping short-term rental businesses grow efficiently while delivering outstanding experiences for both guests and homeowners.
I look forward to bringing my experience and dedication to your team.
