Are you seeking a reliable and experienced remote professional who thoroughly understands the intricacies of the HVAC industry? With a strong background in administrative support, customer service, dispatch coordination, and collections, I help HVAC companies run smoother operations, deliver 5-star customer experiences, and secure payments more efficiently.
Here's how I can add value to your business:
Customer Service Excellence:
I handle inbound and outbound calls, appointment scheduling, service reminders, and follow-ups with professionalism and care, ensuring your customers stay informed and satisfied. Happy clients mean more repeat business and better reviews.
Efficient Dispatching:
I coordinate with field technicians to optimize routes and schedule jobs based on availability and urgency, minimizing downtime and maximizing productivity.
Administrative Support? From data entry and CRM updates to invoicing and report generation, I handle essential back-end tasks so you can focus on growing your business.
Collections and Follow-Ups:
I follow up on past-due invoices and coordinate with warranty companies and clients to ensure timely payments, improving your cash flow without straining client relationships.
Industry Knowledge:
With hands-on experience working with HVAC companies, I am familiar with technical terminology, seasonal demands, and the importance of providing fast and reliable service in this field.
Whether you're a solo technician or managing a growing team, I'm here to support your operations, allowing you to focus on what you do best. Keeping homes and businesses comfortable.
After-hours service coordination
Tools I am proficient with:
Housecall Pro, Google Voice, Google Calendar, Microsoft Applications, Email Applications, Telus Business Connect, inventory management software.
Verified
