Multifaceted professional with over 6 years of experience in recruiting operations, quality assurance, training, customer success, and technical support. Skilled in optimizing applicant tracking systems, managing full-cycle recruitment workflows, and coordinating candidate communications across multiple platforms. Proven leader in QA and team management, with experience in audits, coaching, product testing, and onboarding initiatives. Adept at cross-functional collaboration, trend reporting, and process improvement. Strong background in handling Tier 3 escalations, bank integrations, and knowledge base development. Committed to delivering operational excellence and enhancing both customer and internal team experiences.
