I have been processing book orders, cheques and receipts, e-store orders, hardcopy and online subscriptions for almost 3 years. Aside from these Fulfillment Operations skills, I also do invoicing, setting-up direct debit payments for the customers and ensuring that the company I work for receives accurate payment in a timely fashion. I review all the agreements handed over to me to verify if the customers are being billed correctly and that if full or pro-rata credit should be applied. I am also generating weekly reports for our team to check the new, pending and aging cases of our function. Part of my job is to communicate effectively with Relationship Managers, Business Development Managers and Sales Directors to be able to submit the orders as soon as possible, ensuring that the company policies are being followed and all required paperwork (e.g Signed and Dated contracts, Order Checklists, discount approvals if applicable) are complete.
I also have 18 months of experience in Customer Service for a satellite radio account. I have handled service, billing queries, basic troubleshooting and upselling.
I have also worked for an insurance company for 2 years and 3 months wherein I have handled Policy Holder Services. I was responsible for providing the customers their Policy Schedule and long term care benefits over the phone. Part of my job was to liaise with the policy holders' agents whom they have not speak with for a period of time regarding their policies. I was also responsible in evaluating as to whether a policy can be reinstated or not, which will lead into a new sale if proven.
I want to work as a part-time associate and eventually full-time in order to take care of my 4-year old daughter and earn at the same time since I am solely raising her. I am easy to deal with. With proper training, I believe that I can be of great help to my future client.
