I previously worked as a Technical Support Specialist for Microsoft, specializing in MS Office applications for Mac, with strong working knowledge of Windows systems. This role strengthened my technical troubleshooting skills and my ability to identify effective solutions and workarounds for a wide range of computer-related issues.
My recent experience includes Customer Service Management for a US-based print advertising company. I handled customer support end-to-end, responding to inquiries, assisting clients with platform usage such as editing and order setup, and overseeing order fulfillment. This included conducting order quality assurance to ensure accuracy and readiness before production.
I also work as a Customer Service Representative for beauty and health TikTok Shops in both the US and UK markets. In this role, I manage customer inquiries and chats, monitor and respond to TikTok reviews, and oversee order fulfillment to ensure timely and complete deliveries. In addition, I conduct influencer outreach via email to support collaborations focused on review generation and brand visibility.
I am comfortable working independently or following structured instructions. I am highly detail-oriented, adaptable, and motivated to learn. I am seeking a long-term role where I can grow professionally, contribute value, and fully develop my skill set. I look forward to working with you.
