• Provide 3 rd Level support to client’s managed network• Configure customer's WAN/LAN/WLAN and Security equipment in a complex environment including Cisco routers,switches and access points, Palo Alto firewalls to block attacks and intrusion attempts, VPN and tunnel connectivity.• Troubleshoot customer's network issues with WAN ( BGP, EIGRP, OSPF), LAN (VLAN, STP) and traffic/file blocking• Monitor network devices in Solarwinds. Add, remove and modify nodes in Solarwinds, as well as, generate reports andalerts• Add, remove, modify client in Pulse Secure to provide VPN connectivity to users• Add CNAME, TXT-record, A-record, SPF-record files in Infoblox• Network diagram &/or design creation/update via VISIO and Lucidchart, as well as, review network design topologyarchitecture• Provide ongoing consultation to customer related network changes• Work with customer's technical teams to provide solutions for customer's internetworking communication requirements
