I am a customer support and fraud specialist with over five years of remote experience supporting US-based e-commerce brands. I have handled high-volume inboxes, resolved complex disputes, managed chargebacks, and built lasting customer relationships — all while maintaining a 95% satisfaction rate and zero missed response windows.
At Monos, a premium Shopify-based DTC brand, I managed 100-plus weekly inquiries across email and live chat covering order issues, shipping delays, returns, exchanges, warranty claims, and fraud cases. I contributed to a 15% reduction in chargeback volume and cut resolution times by 30% through workflow improvements. Before that, I spent two years as a Fraud Analyst at Concentrix supporting a major US financial services client, where I maintained 99.9% data accuracy across large transaction datasets under strict deadlines.
I am not someone who just closes tickets. I protect revenue, retain customers, and treat every interaction as a direct reflection of the brand I represent.
What I bring to your business:
Inbox ownership from day one — no hand-holding required
Shopify order management, edits, cancellations, and account handling
Chargeback and dispute resolution with documented results
Fraud pattern recognition that saves the business money
Clear, warm, professionally written English every time
Full availability during US, UK, and Australian business hours
I am currently available immediately for full-time or part-time remote work. If you are looking for someone reliable, detail-driven, and genuinely invested in your brand's success, I would love to hear from you.
Verified
