Customer-focused professional with 19 years of experience delivering exceptional service across various industries, with a strong background in SaaS implementation, form configuration, and data management. Proven ability to support end-users, streamline workflows, and drive adoption of cloud-based software solutions. Skilled in analyzing user needs, configuring digital forms, managing data integrity, and providing training and ongoing support for software platforms. Adept at working in both client-facing and technical roles, including 6+ years of remote experience in fast-paced, distributed environments.
Key Skills
Customer Support & Relationship Management
SaaS Implementation & Onboarding
Form Design & Configuration (Digital Forms, Web Forms)
Data Entry, Quality Assurance & Management
Process Improvement & Workflow Optimization
Remote Team Collaboration & Communication
CRM & Support Tools (e.g., Zendesk, Salesforce, HubSpot)
Software Training & User Documentation
