Licensed Professional Teacher with 8+ years of experience in BPO, recruitment, and client support. I specialize in full-cycle recruitment, cold calling, and appointment setting, consistently delivering measurable results in high-volume, fast-paced environments.
Recruitment Specialist (Concentrix, 2022–2025)
- Filled 50–70 BPO roles monthly using ATS tools (Workday, Greenhouse, BambooHR)
- Boosted interview-to-hire ratio by 30% through better screening and alignment
- Cut time-to-fill by 25% with optimized sourcing and CRM strategies
- Partnered with hiring managers to revise 15+ job descriptions for better candidate targeting
- Mentored HR interns, raising team productivity by 20%
Customer Service Representative – AT&T (VXI Global Holdings, 2020–2022)
- Handled 80–100 calls daily with a 95%+ CSAT rating and Top Agent recognition
- Reduced escalations by 15% with strong de-escalation and empathy skills
- Supported onboarding/training of new hires, improving ramp-up by 40%
Senior Appointment Setter (Stealth Agents, 2017–2020)
- Scheduled 100+ qualified appointments monthly with a 70% conversion rate
- Designed call scripts that increased engagement by 35%
- Helped drive a 20% sales increase through lead alignment and qualification
- Trained/coached appointment setters, boosting team performance by 25%
Core Skills: Full-Cycle Recruitment | High-Volume Hiring | Cold Calling | Appointment Setting | Lead Qualification | Customer Retention | Objection Handling | CRM & ATS (Workday, Greenhouse, BambooHR, HubSpot)
