Airbnb & STR Operations Specialist | 30+ Units | Guest Ops, Reconciliation & Vendor Coordination

I manage short-term rental operations for 30+ properties, making sure guest issues, turnovers, and financial tracking are handled correctly so nothing affects bookings, reviews, or revenue.

Results:
• Increased STR bookings by 30% through listing improvements
• Reduced operational errors by 25% by improving workflows and tracking

I handle day-to-day operations, including:
• Guest communication and issue resolution
• Cleaner and vendor coordination
• Calendar and listing accuracy (Airbnb, VRBO, -----------)
• Reconciliation of payouts, expenses, and balances
• Tracking operations to prevent missed tasks

I focus on catching problems early—missed cleans, incorrect payouts, or listing issues—before they impact bookings or guest experience.

I work independently, take ownership of tasks, and follow through until everything is fully resolved.

Tools:
• Airbnb, VRBO, -----------, TrackHS, Google Sheets, Excel, QuickBooks

E-commerce (supporting experience):
• Shopify, Amazon — inventory tracking, order management, reimbursements