Experienced financial professional with over 17 years in the industry. Currently serving as Relief Assistant to Manager in Operations at HSBC, specializing in KYC callouts, ad hoc works and performance coaching. Previously, worked at JPMorgan Chase & Co. as a Senior Specialist II Risk Operations Analyst, focusing on deposit review and fraud prevention. Proven track record in customer service at Capital One and HSBC. Skilled in troubleshooting and technical support from early career at TeleTech. Committed to operational excellence and customer satisfaction.
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