With over six years of experience at Optum in customer service, pharmacy mail-order support, and insurance verification, I bring reliability, precision, and professionalism to every task I handle. I spent more than six years as a Healthcare Advocate with Optum Global Services, managing a high volume of inbound and outbound calls while maintaining strict confidentiality and consistently prioritizing customer satisfaction.
I am highly detail-oriented, flexible, and skilled in time management. Multitasking in fast-paced environments has become second nature to me, and I take pride in delivering accurate work on time, every time. Attendance and accountability are among my strongest traits, and I believe that consistency is key to being truly productive.
I am also highly motivated and tech-savvy. When faced with new tools or unfamiliar tasks, I proactively research solutions and learn quickly through online resources. I am eager to grow, adaptable to new systems, and always focused on finding the best way to get the job done.
If you’re looking for a dependable virtual assistant who values confidentiality, efficiency, and client satisfaction, I would love the opportunity to support your business and help you succeed.
