Experienced Contact Center professional with 9 years in the industry, including 5 years working with healthcare accounts. Skilled in helping members with questions about their health plans, including benefits, claims, coverage, and appointments. Experienced in handling escalated calls, supporting teams, and improving daily processes. Also familiar with filing medication prior authorizations, handling verbal grievances, and making sure members receive quality care. Strong communication, leadership, and problem-solving skills make me a great fit for roles in healthcare support and customer service. In addition: Experienced with Graphic Designing (Photoshop, Indesign, Illustrator and Canva)
