Amazon & Shopify Operations Specialist | E-commerce Customer Support

I am an E-commerce Operations & Customer Experience Specialist who understands that a successful Amazon or Shopify brand is built on two things: technical accuracy and a flawless customer journey. I don't just "fill hours" I take ownership of your back-end operations so you can focus on scaling.

With a background in Tourism Management and years of "in-the-trenches" experience, I bridge the gap between high-level service standards and the technical demands of Amazon Seller Central. Whether it’s managing complex customer inquiries, coordinating with creative teams for A+ content, or organizing data in flat files, I handle it with speed and a "human" touch.

What I Bring to Your Team:

Amazon & Shopify Operations: Hands-on experience with Seller Central and Shopify Admin. I’m comfortable managing listings, tracking shipments, and navigating the back-end to ensure everything runs smoothly.

Premium Customer Support: I’ve seen it all from "where is my order" to complex returns and negative reviews. I turn frustrated buyers into loyal customers using a tone that is professional, warm, and zero-fluff.

Project Coordination: I’m experienced in acting as the "bridge" between clients and internal teams (designers, copywriters, and PPC). I ensure projects like A+ Content or Product Photography move forward without delays.

Data & Logistics: I’m a "power user" of Google Sheets and Excel. I use them for tracking COGS, organizing keyword research, and maintaining clean records for flat-file uploads.

Technical Proficiency: Expert at using AI tools like ChatGPT to streamline workflows and improve communication speed without losing the brand's voice.

Tools I Master:
Amazon Ecosystem: Seller Central, Helium 10, Keepa, SellerAmp.

Store Management: Shopify, Walmart Seller Center.

Support & Project Tools: Zendesk, Slack, Trello, Asana, Canva.

Productivity: Google Workspace, Microsoft Excel (Advanced).

I am a proactive self-starter who values direct communication and "ownership" over scripts. I am looking for a long-term role where I can grow with your brand and prove that I am the most reliable asset on your team.

Ready to get those daily operations off your plate? Let’s talk.