I am a dedicated Virtual Assistant and Property Administrator with over 9 years of professional experience supporting U.S., EMEA, and Asia-Pacific clients across the BPO and Property Management industries.
My career began in the BPO industry, where I spent more than 8 years delivering exceptional customer service, technical support, and back-office operations for U.S.-based accounts, while also gaining experience supporting clients in the EMEA and APAC regions. This experience strengthened my communication skills, problem-solving abilities, attention to detail, and ability to perform under pressure while consistently meeting performance goals.
Most recently, I worked as a Property Administrator for a Los Angeles-based property management company, managing portfolios for more than 60 property owners. My responsibilities included maintaining owner and tenant ledgers, handling tenant communications, processing leases, coordinating move-ins and move-outs, creating lease agreements, monitoring lease expirations to minimize vacancies, and ensuring accurate documentation throughout the leasing cycle.
As a Lean Six Sigma Yellow Belt Certified professional, I am passionate about improving processes, reducing errors, and creating efficient workflows. I also bring leadership experience, having been promoted to Team Leader within just eight months in a previous role, where I coached tea-----------mbers, monitored performance, and helped improve operational efficiency.
I am known for being proactive, organized, dependable, and committed to delivering high-quality work with minimal supervision. Whether you need someone to manage your property administration, handle customer support, perform administrative tasks, or optimize day-to-day operations, I am ready to become a reliable partner who contributes to your business's long-term success.
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