Looking for a dedicated and reliable Virtual Assistant who can take tasks off your plate and help your business run smoothly? I’m Daniel Pearly Lane, here to provide organized, efficient, and proactive support tailored to your business needs.
With over 6 years of experience in customer service, e-commerce (Amazon & Shopify), data management, and administrative support, I understand how overwhelming daily operations can get. That’s why I focus on handling the behind-the-scenes work—so you can focus on growing your business, increasing sales, and serving your clients better.
Here’s how I can support you:
General Virtual Assistance:
If your inbox is overflowing or your schedule feels unmanageable, I can step in to organize your emails, prioritize important messages, manage your calendar, and handle daily admin tasks. I make sure nothing gets missed and everything stays on track, giving you more time to focus on high-level decisions.
Amazon & Shopify Support:
Running an online store comes with a lot of moving parts—I’m here to simplify that for you. I can manage your product listings, update pricing, process orders, handle returns and refunds, and take care of A-Z claims. I also coordinate with suppliers and monitor order flow to make sure everything runs smoothly and your customers receive a seamless experience.
Customer Service Excellence:
Customer experience can make or break your business, and I take that seriously. I provide professional and friendly support via email, chat, and phone—handling inquiries, resolving complaints, tracking orders, and ensuring every customer feels heard and valued. My goal is not just to solve problems, but to build trust and long-term customer relationships for your brand.
Data Entry & Data Management:
Accurate data is essential for making smart business decisions. I ensure your spreadsheets, CRM systems, and databases are clean, updated, and error-free. Whether it’s encoding large volumes of data, organizing records, or generating reports, I work with precision and attention to detail.
Administrative Support:
I help keep your business organized behind the scenes by preparing documents, managing files, tracking tasks, and supporting daily operations. From simple admin work to more structured reporting, I ensure everything is handled efficiently and professionally.
Order Processing & Tracking:
I closely monitor orders from placement to delivery—updating tracking details, coordinating with couriers, and resolving any delays or issues. This helps maintain smooth operations and reduces customer complaints.
Product Research & Listing Optimization:
I assist in finding competitive and in-demand products, ensuring your listings are accurate, well-structured, and aligned with market trends. This helps improve visibility and overall store performance.
Scheduling & Coordination:
Whether it’s client meetings, team coordination, or appointment setting, I manage schedules carefully to avoid conflicts and ensure everything runs on time.
Proficient with tools like Outlook, Gmail, Google Workspace (Docs, Sheets, Calendar), Microsoft Word & Excel, Calendly, Canva, CapCut, Dialpad, Odoo, Quids, Teams/Skype, AutoDS, Avaya, and Zendesk, I can easily adapt to your workflow and start contributing immediately without a steep learning curve.
I’m known for being detail-oriented, reliable, and easy to work with. You won’t need to micromanage—I take initiative, communicate clearly, and make sure tasks are completed accurately and on time.
My goal is simple: to make your business operations easier, more organized, and more efficient.
Let’s connect and talk about how I can support you and help your business grow
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