Microsoft Certified Systems Administrator with proven experience supporting law firms and professional services organizations. Specialized in Microsoft 365, Azure administration, Windows Server infrastructure, and network operations, with a strong emphasis on security, reliability, and regulatory-sensitive environments.
Extensive experience working in law firm IT environments, supporting partners, attorneys, and staff using iManage Work and NetDocuments. Responsible for user access control, secure document management, email systems, identity management, and ongoing system stability in confidential legal settings.
Strong background in Microsoft Exchange Server, Active Directory, Group Policy, Citrix (Receiver, StoreFront, Workspace), and Remote Monitoring & Maintenance using ConnectWise Automate and Manage. Experienced in proactive monitoring, issue prevention, root-cause analysis, and escalation handling.
Highly documentation-driven, producing clear network and systems documentation using Microsoft Visio. Comfortable collaborating with internal IT teams, MSPs, and senior stakeholders to maintain and improve IT environments.
Delivers consistent, professional remote IT support and systems administration, focused on minimizing downtime, improving performance, and maintaining secure, well-governed IT systems.
Verified
