Passionate problem-solver with a sharp ability to understand customer needs and turn them into strategic, high-impact solutions. I stay steady under pressure, make strong decisions fast, and execute ambitious ideas while keeping customer experience at the center.
A certified Salesforce Administrator (HP HHO) and Fraud Prevention Specialist (JPMorgan Chase), with 10+ years of experience in SEO, marketing, operations, and virtual assistance. I specialize in sales operations, business analysis, forecasting, and process optimization—consistently improving efficiency and driving profitability.
I work with a wide range of tools such as Salesforce, Odoo, Zendesk, Semrush, Ahrefs, Surfer SEO, Google Business Profile, WordPress, Shopify, and more. My core strengths include Agile project management, SEO copywriting, CRM administration, content strategy, and GMB SEO management.
I’m committed to continuous learning, consistent improvement, and delivering work that creates real results for the businesses I support.
Certifications:
Salesforce Certified Administrator
----------- JP Morgan & Chase Bank Certified Fraud Examiner
----------- Strategic Planning Professional Level I
----------- Advanced Topics in Zendesk Support 2020 - No expiration
________________________________________________________________________________________
Job Experience:
----------- Company: Primary Structures Corporation
Position: Head of Project Management Office
Led a team of IT project managers delivering cross-functional projects across Construction, Real Estate, Logistics, Health, HR, and Education using Agile and Scru
-----------thodologies. Oversaw the full project lifecycle, defining scopes, setting goals, establishing standardized processes, and ensuring quality, timely delivery, and budget compliance. Managed sprint reviews, performance metrics, financial reporting, and stakeholder communication, providing strategic guidance and hands-on support to project teams. Proven track record in aligning initiatives with organizational goals, optimizing operations, and delivering high-impact digital solutions.
2018 – 2025 (Part-Time)
Company: Spotlight Revenue
Position: SEO Copywriter
Certified Surfer SEO Copywriter and Local Dominator Manager with a proven track record of boosting local SEO rankings for companies in the US, Australia, and Thailand across industries such as construction (roofing, plumbing, foundation repair, tree cutting), dental, and spa services. Skilled in Google My Business optimization, review management, blog creation, website UI/UX enhancement, and multi-platform social media management including YouTube content and ads. Delivers strategic SEO and digital marketing solutions that increase visibility, engagement, and business growth.
-----------(Full-Time)
Company: Pipeline Signals
Position: Service Delivery Operations
Oversaw end-to-end service delivery and project management for a remote, multicultural team across global markets. Directed project QA, workflow optimization, and operational processes to ensure timely, high-quality client delivery. Managed stakeholder communications (including Microsoft) and led initiatives to enhance efficiency, client satisfaction, and team performance. Responsible for personnel management, including recruitment, training, mentoring, and performance evaluation. Proven track record in streamlining operations, improving service delivery, and driving continuous operational improvements across cross-functional teams.
2020 – 2022 (Full-Time)
Company:
Upstack.co Position: Revenue Operations Specialist
Led revenue operations for a SaaS company, optimizing pricing strategy, sales processes, and go-to-market execution. Skilled in data analysis, performance tracking, and strategic decision-making to drive revenue growth. Collaborated closely with sales and marketing teams to align operations, close deals, and maximize revenue potential. Experienced in Zendesk and SaaS industry best practices, implementing operational frameworks that improved efficiency and profitability.
2014 – 2020 (Full-Time)
Company: JP Morgan & Chase Bank
Position: Debit Card Fraud Prevention Specialist II
Specialized in fraud detection and prevention for debit cards at one of the world’s largest banks. Experienced in transaction monitoring, case investigation, risk mitigation, and collaboration with law enforcement. Provided staff training and support to strengthen fraud awareness and security protocols. Proven track record in protecting customers, minimizing financial losses, and enhancing operational risk management, ensuring a secure banking environment and maintaining the organization’s reputation for trust and compliance.
2009 – 2014 (Full-Time)
Company: HP Home and Home Office
Position: Certified Salesforce Administrator
Managed and optimized Salesforce CRM to streamline sales pipelines and improve business operations. Salesforce Admin Certified (2010–2014) with expertise in user and role management, permissions configuration, custom objects/fields, workflow automation, and report/dashboard creation. Provided training, support, and documentation for seamless adoption. Recognized as the go-to Salesforce expert, continuously enhancing CRM performance, operational efficiency, and customer relationship management. Proven ability to enable data-driven decision-making, optimize workflows, and support business growth.
2008 – 2009 (Full-Time)
Company: 1and1 Internet Inc.
Position: Advanced Technical Support
Expert in technical troubleshooting, customer support, and website optimization. Skilled in domain management, DNS configuration,
email setup (MS Outlook/Webmail), SEO maintenance, link building, web design, and PHPMyAdmin on Linux and Windows servers. Experienced with WordPress, Wix, Site123, Joomla, Shopify, and other CMS platforms. Adept at content management, cross-platform website administration, process improvement, and collaboration with developers to implement new features. Proven track record of enhancing website performance, delivering seamless user experiences, and driving customer satisfaction.
________________________________________________________________________________________
Tools I Work With:
CRM & Sales Systems:
Salesforce, Zendesk Sell, Pipedrive, Odoo, ZoomInfo, Gong, Outreach
Website & Content Platforms:
WordPress, Wix, Site123, Joomla, Blogger, Tumblr, BlogSpot, Shopify
SEO & Marketing Tools:
Semrush, Ahrefs, Surfer SEO, Google Ads, Google Analytics, Google Data Studio, Google Business Profile, Google My Business, Google My Maps, Google SuperMetrics
Project & Task Management:
ClickUp, Trello, Asana, Teamwork, Notion, Jira, Airtable
Communication & Operations:
Slack, MightyCall
Content Creation & Editing:
Canva, Movavi, iMovie, EasyVSL, ManyChat Automation
Verified
