----------- ----------- is a highly motivated and results-oriented professional with a diverse skillset in website development, customer service, e-commerce operations, and creative design. Proven ability to manage multiple tasks simultaneously, analyze data, and ensure exceptional customer experiences. Enthusiastic about learning new technologies and adapting to fast-paced environments.
Skills:
Web Development & Design: Proficient in building and customizing websites with WordPress (Thrive Architect, Elementor, WPBakery), Shopify, BigCommerce, Wix, and Kajabi.
Customer Service: Delivered exceptional service via email, phone, and chat, addressing technical and non-technical inquiries related to accounts, sales, and billing.
E-commerce Operations: Conducted in-depth product research and listing for major platforms like Amazon, Shopify & eBay.
Project Management: Adept at handling multiple tasks simultaneously, including managing 2 concurrent chats as a Chat Support Representative.
Data-Driven Quality Analyst: She possesses a keen eye for detail and experience with various tools like Mailchimp, Aweber, MailPoet, ManyChat, and Survey Monkey for email marketing and customer surveys.
Creative Design: Skilled in video editing with Sony Vegas, Power Director, FilmoraGo and graphic design using Photoshop, Adobe Illustrator, Adobe Animation, and Canva.
Technical Support: Provided troubleshooting and resolution for technical customer concerns.
Virtual Assistant:
Offered comprehensive administrative and business support services.
Bookkeeping: Maintained accurate financial records and performed bookkeeping tasks.
Cold Calling & Lead Generation:
Cultivated leads through effective cold-calling techniques.
Social Media Management: Managed social media presence and ensured brand consistency.
