I'm a Virtual Assistant with a background in the BPO industry, bringing four years of customer service experience, primarily in email support, and one year specializing in Quality Assurance.
My responsibilities include creating detailed reports on agent performance, conducting calibrations to maintain consistency, and developing resource files using Canva to enhance the team's capabilities. I utilize tools such as Slack for communication, Intercom for answering customer queries, and Netsuite and Shopify to seamlessly manage customers' orders, stocks, store credits, discounts, and refunds.
I have a year of experience managing a start-up eBay store, where I handled product research, listing creation, and promotional campaigns. In a separate role, I supported a StarSeller Etsy store by developing SOPs, FAQs, and message templates, handling customer inquiries, and coordinating with internal teams to ensure smooth operations.
If what you need done isn't something I have experience with, don't worry, I am resourceful, easy to train, and eager to learn new skills and tools. Please feel free to view my resume here: https://-----------.com/resume-----------f
