EDUCATION: ST. SCHOLASTICA’S COLLEGE MANILA Bachelor of Arts in Mass Communication Minor in Advertising
Dynamic and result driven professional with a background in information technology,operations, and retail supervision. Proven expertise in troubleshooting, operational management, and staff leadership. Adept at optimizing efficiency, driving strategic initiatives, and enhancing service delivery across diverse sectors. Demonstrated ability to manage budgets, train staff, and implement effective processes to achieve organizational goals. PROFESSIONAL EXPERIENCE:
J.A.T BROKERAGE (BROKER'S REPRESENTATIVE) - Check emails every day for new shipments. Check the ETA of shipments on their designated shipping line websites. Create folders for new shipments and final documents. Process container guarantees for shipments addressed to their corresponding shipping
lines. Print and prepare hard copies along with the necessary documents to be submitted to
customs. Enter all shipment information and calculations through the entry. ANYA RESORT TAGAYTAY (SALES ACCOUNT MANAGER) - Building and maintaining strong client relationships. Developing and implementing sales strategies. Meeting sales target. Negotiating contracts. Monitoring and reporting on sales performance. Responding to customer inquiries and providing support. Collaborating/working with sales and internal teams. ACCENTURE INC. (Level 12 - Information Technology Operations Associate/SW/App/Cloud Tech Support) - Efficiently diagnosed, resolved, and documented client inquiries and issues related to
software applications or cloud services, ensuring minimal downtime and optimal
performance. Offered technical assistance to clients in utilizing software applications and cloud
services effectively, including guidance on configuration, settings, and usage best
practices. Managed and documented i----------- reported by clients, tracked their resolution
progress, and ensured the timely and effective resolution of technical issues. Communicated technical information clearly and effectively to clients, both verbally and
in writing, to assist them in understanding and resolving their technical problems. Collaborated with tea-----------mbers, developers, and stakeholders to address complex
technical issues and improve overall support processes. Stayed updated with the latest technologies, trends, and best practices in software
applications and cloud services to enhance technical expertise and provide better
support to clients. DMH WATER STATION (OPERATIONS MANAGER) - Directed daily operations and maintenance activities, ensuring optimal efficiency and
productivity. Coordinated system repairs and maintenance to guarantee seamless operations with
minimal downtime. Conducted comprehensive training sessions on procedures, standards, and safety
protocols. Developed long-term strategic plans for system improvements and enhanced service
delivery. Implemented and managed a robust preventive maintenance program. Controlled operational costs through efficient management of water treatment and
distribution. Maximized productivity and service quality through optimal utilization of staff and
equipment.
NKD WATER STATION (OPERATIONS SUPERVISOR) - Selected, supervised, and developed staff, ensuring effective performance and positive
evaluations. Developed and implemented goals, objectives, policies, procedures, and work standards. Provided administrative, management, and professional leadership for water production
and distribution systems. Prepared, administered, and monitored the departmental budget. Developed recommendations to enhance water production, treatment, storage,
transmission, and distribution operations.
BENCH SUYEN CORPORATION/Cotton-On (STORE SUPERVISOR) - Oversaw sales staff, cashiers, shelf stockers, and other employees, ensuring smooth store
operations. Managed finances and prepared the annual budget to optimize financial performance. Maintained accurate records of expenditures, sales figures, and employee performance. Evaluated stock supply, availability, and profit margins to ensure inventory efficiency. Implemented measures to prevent stock damage, theft, and wastage. Monitored shelf stocks, product displays, and overall store appearance. Analyzed market trends to offer products that appeal to customers. Addressed customer requests, comments, and complaints promptly and effectively. Motivated employees to achieve sales targets and provided training for new staff
members. Scheduled shifts to ensure adequate staffing levels.
