Experienced Customer Service Representative with 6 years of expertise in technical support, billing, and sales. Proven track record in handling service support calls, escalations, troubleshooting, and promoting value-added services.
Served as a Subject Matter Expert and Resolution Specialist for the world's largest e-commerce industry, managing Email Support for Shipping and Delivery. Led a team of 24 associates, providing assistance to the Team Manager and conducting training sessions as an Interim Trainer.
Proficient in HTML, CSS, JavaScript, React, MongoDB, Node.js, with basic photo and video editing skills. Knowledgeable in Dropshipping, Shopify, and Google Suite. Demonstrates exemplary problem-solving skills, fast learning ability, and a proactive approach to tasks. Self-motivated, excels in a fast-paced environment, and committed to delivering excellent customer service. A positive attitude and the ability to escalate and de-escalate customer service issues effectively.
