As an IT Service Desk Specialist, my role involved providing assistance to users in resolving computer hardware or software issues. I was responsible for responding to user inquiries, assessing problems related to information technology equipment and applications, and successfully resolving issues for the users. Moreover, I collaborated closely with other personnel from the IT department to offer support for various tasks.
In my capacity as an IT Service Desk Specialist, I commonly handled tasks such as addressing account credential issues in Active Directory and Azure Active Directory, managing Multi-Factor Authentication (MFA) setups, resolving Exchange-related problems, and dealing with account permission issues.
