I am an experienced E-commerce Virtual Assistant, Client Success, and Operations Lead with 17+ years of experience in customer support, e-commerce operations, and remote team coordination. I specialize in managing Shopify and dropshipping stores, handling end-to-end operations from product listing and order processing to fulfillment, refunds, and customer retention. I have a strong background in scheduling, dispatch, and workflow coordination, helping clients keep their operations organized, on time, and running smoothly.
I excel at building rapport with customers, managing social media comments and reviews, and supporting brands through chat,
email, and phone support. I am confident working with tools like Shopify, ManyChat, Everyday chat tools, My Service AutoPilot, Zendesk, Gorgias, Salesforce, QuickBooks,
-----------, Trello, Asana, and Slack. I’m quick to learn new systems, highly organized, and comfortable taking ownership of tasks with minimal supervision.
Core Competencies
E-commerce & Dropshipping Store Management (Shopify, product listings, inventory, orders)
Customer Support via
Email, Chat & Phone (Gorgias, Zendesk, Salesforce, HelpScout, Intercom, Gladly,
Tawk.to)
Scheduling, Dispatch & Calendar Coordination (service-based businesses, My Service AutoPilot)
Team Leadership & Operations Oversight for remote VAs and support teams
Social Media Comments & Reviews Management
(Facebook, Instagram)
Chat & Marketing Automation (ManyChat, Everyday chat tools, SMS &
email campaigns)
SOP Creation, Process Improvement & Workflow Automation
Billing, Invoicing, Refunds, Disputes & Retention Strategies
Reporting, QA Monitoring & Performance Management
Tools & Software Expertise
CRM / Support: Salesforce, Zendesk, Gorgias, HubSpot, HelpScout, Subivi, Reamaze, Gladly, ServiceTitan, HouseCall Pro, Jobber, Zoho CRM
E-commerce & Fulfillment: Shopify, NetSuite, Magento, BigCommerce, ShipBob, Oberlo, Printify, Shipwire, ShipStation, DecoNetwork
Chat, Social & Marketing: ManyChat, Everyday chat tools,
Facebook/Instagram comments & reviews, SMS &
email marketing tools
Scheduling & Operations: My Service AutoPilot,
-----------, Trello, Asana, Notion, SimplyBook
Communication: Slack, Aircall, RingCentral, CallHippo, Dialpad, Outlook, Microsoft Teams,
Tawk.to Finance & Admin: QuickBooks, Google Workspace, Microsoft Office
Industries & Lines of Business Handled
E-commerce & Dropshipping (various niches)
Service-based businesses (HVAC, plumbing, electrical, cleaning, interpreting, transportation, scheduling, dispatch)
Property Investments & Real Estate Lead Prospecting & SMS Marketing
Telecommunications (ISP), Banking, Insurance, Retail & Publishing
Influencer Marketing & Instagram Campaign Support
Sales & Lead Generation via LinkedIn (including cold calling)
Key Achievements
Led remote operations and VA teams, improving accuracy, response times, and client satisfaction.
Managed multiple Shopify and e-commerce projects, including product listings, order fulfillment, and customer engagement.
Handled complex customer queries, escalations, and disputes while maintaining strong CSAT and retention rates.
Streamlined workflows in CRM, chat, and project management tools, enhancing team efficiency and operational visibility.
Additional Information
Typing speed: 60-65 WPM
English Level: C2 (Advanced/Mastery)
Availability: Full-time (8 hours/day), flexible with work hours and time zones
I am confident that my e-commerce, scheduling, and leadership experience will allow me to add immediate value to your business. I look forward to becoming a reliable, long-ter
-----------mber of your team.
