Guest Experience and Property Operations Manager
I am a seasoned Short-Term Rental (STR) expert with years of experience managing guest communications, optimizing listings, and streamlining operations for Airbnb, Booking com, Agoda, Expedia, and other OTAs.
My journey started in 2018 when I managed my own listings. Since then, I have helped property owners and STR businesses maximize their bookings, enhance guest satisfaction, and improve operational efficiency.
How I Can Help You:
Guest Communications and Booking Support – Prompt, professional responses using PMS tools like IGMS, Hostaway, Hometime, Uplisting, Airhost, and m2m systems.
Property Listing Management – Creating, optimizing, and maintaining listings.
Operations and Team Coordination – Overseeing housekeeping schedules, maintenance, and guest issue resolution.
Review and Reputation Management – Managing guest feedback and maintaining high ratings.
STR Tech and Tools Expertise – Familiar with AirHost PMS, IGMS, Hometime, Hostaway, Uplisting, Stripe, Notion, Slack, Asana, and remote lock systems to enhance efficiency.
Proven Experience:
Before the pandemic, I successfully managed a team overseeing 200 plus short-term rental (STR) properties in Japan with Blue Seagull Osaka. Later, with Bedspoke Australia, I built and streamlined the online customer support team by defining roles and responsibilities, improving workflow efficiency, and coordinating cleaning tasks and property maintenance.
Currently residing in Japan, I am part of the Customer Support team, handling guest communications, listing optimizations, guest reviews, Airbnb resolutions, and Booking com customer support interactions.
Key Skills and Expertise:
Guest Messaging and Customer Support Airbnb, Booking com, Expedia, Agoda.
Property and Listing Management
Short-Term Rental Operations
Calendar and Reservation Management
Review and Reputation Management
Virtual Assistance for STR Hosts
Social Media and Marketing for STR
PMS Tools: AirHost, IGMS, Hometime, Hostaway, Uplisting, M2M systems
Project and Task Management Tools: Notion, Asana
Team Communication Tools: Slack, Telegram, LINE, Zoom, Google Meet, WhatsApp, Microsoft Teams
Professional Strengths and Competencies:
Reliable and Experienced – STR management experience since 2018
Results-Driven – Focused on increasing bookings and guest satisfaction
Tech-Savvy and Efficient – Skilled in PMS and automation tools
Detail-oriented and Organized – Ensuring smooth STR operations
Strong Work Ethic and Task-Oriented
Work Experience:
Customer Support Specialist – Faminect Japan 2023 to Present
Operations Manager – Bedspoke Pty Ltd 2020 to 2023
Property and Hospitality Operations Manager – First Stage Co Ltd 2019 to Present
STR Customer Experience Manager – Blue Seagull Osaka 2018 to 2020
General Manager and STR Business Owner – Hanabi Guesthouse 2016 to 2019
If you are looking for a reliable STR expert to enhance guest experience and streamline operations, send me a message and let us discuss how I can help your business.
