I am a Customer Support and Operations Specialist with over 8 years of experience working remotely in email and chat support using Zendesk. I specialize in handling customer inquiries, escalations, and ensuring accurate and timely resolution of issues while maintaining a high standard of communication and service quality.
In my current role as a Subject Matter Expert, I support complex cases related to verification and compliance, assist in improving workflows, and help guide other tea-----------mbers. This has strengthened my attention to detail, problem-solving skills, and ability to work with structured processes.
I also have experience in sales operations and team leadership, where I managed customer inquiries, supported lead handling through social media platforms, and helped train and monitor agents to improve performance and efficiency.
Alongside my support background, I have experience with eCommerce operations such as product listing, order handling, and basic platform management. I am also comfortable with technical troubleshooting and have a background in computer systems support.
I am reliable, detail-oriented, and capable of working independently in remote environments. I adapt quickly to new tools and processes and focus on delivering consistent, high-quality support and operational efficiency.
