I have seven years of experience as a Customer Service Representative in BPO companies, primarily handling US accounts across a range of industries, including Social Media (Australian account), Hospitality, and Healthcare (Johnson & Johnson US and Aetna Medicare Insurance Part D medication). My role has involved providing support through calls, chat, and email, ensuring prompt and effective service in each interaction. Additionally, I have nearly one year of experience in cold calling/appointment setter for Auto Insurance and Medicare Part A and B Campaign for about 2 years, which further enhanced my communication and sales skills. I am confident in my ability to deliver exceptional support and contribute effectively to the team. My familiarity with CRM tools such as JIRA, Salesforce, Compass, Convoso, V----------- and Ready Mode enables me to adapt seamlessly to different platforms. Throughout my career, I have demonstrated strong organizational skills, an unwavering attention to detail, and the ability to quickly learn new systems and processes. My commitment to high-quality work and adaptability have consistently helped me meet and exceed expectations in every role.
