Hardworking and reliable with strong communication skills and a solid track record in both customer support and eCommerce. I’m the type of person who figures things out and gets things done. Always open to learning, improving, and stepping up when needed.
eCommerce Experience
• Experienced in handling disputes, chargebacks, and alerts through RDR, Verifi, and Ethoca
• Confident in order fulfillment for eBay and Amazon stores
• Skilled in customer service across Shopify, eBay, and Amazon platforms
• Hands-on experience with email support and inbox management
• Knowledgeable in product listing and updates on Shopify, eBay, and Amazon
• Comfortable with social media tasks for eCommerce brands
• Can do basic photo editing for product and content needs
• Familiar with data entry tasks to support operations
BPO Experience
• Experienced in assisting customers over the phone, including inbound support
• Strong background in order processing and issue resolution
• Familiar with upselling when relevant
• Consistently focused on delivering good customer experience
Tools I’ve Worked With
• Customer Support Platforms: Gorgias, Re:amaze, Richpanel, Zendesk
• Dispute & Chargeback Handling: Chargebacks911, Chargeblast, Ethoca, Verifi, RDR
• Payment & Order Systems: Stripe, PayPal, Quantum ePay, Adyen, NMI, Payarc, Electronic Merchant Systems (EMS)
• eCommerce Platforms: Shopify, Checkout Champ, AutoDS, Web Seller Guru, GSM Tool
• Marketing & Social: Meta Business Suite
• Other Tools: Google Docs/Sheets, Microsoft Office, Adobe Photoshop, Avaya
I’m looking to grow with a company where I can apply my skills, learn new ones, and be part of a solid team. I value clear processes, good communication, and work I can be proud of. If you think I’d be a good fit, feel free to reach out—I’d love to chat. Thanks for your time!
