I am a seasoned learning and development training professional in technical support, customer service, talent acquisition, digital marketing, content moderation, and business English for the IT and BPO industries.
I have significant English as a Foreign Language (EFL) and English as a Second Language (ESL) tutoring and coaching experience in conversational and business settings.
I have core expertise as a technical support senior specialist in consumer electronics, personal and mobile computing, telecommunications, network technologies, and generative artificial intelligence (Gen AI).
I have hands-on competencies in e-commerce services, digital sales, retail marketing, product copywriting, feature content development, and natural language processing (NLP).
Accenture Philippines Generative AI (Gen AI) Tier 2 Level for Software & Platforms
Accenture Philippines Advancing Abilities Program (AAP) Training Rockstar Awardee
goFLUENT Language Academy through Accenture Philippines: Language Proficiency in English CEFR C2 | goFLUENT C2 Level
Certified Assessor: Written Language Proficiency Assessors Certification and Enablement (LACE) Program
Accenture Japan HR Learning English Buddy Program Supporter
Accenture Philippines Mental Health (MH) Ally Volunteer
MY TOP 5 GALLUP® STRENGTHS: Context | Learner | Responsibility | Harmony | Discipline
MY GLOBESMART® WORK STYLE: Independent | Egalitarian | Certainty-oriented | Direct/Indirect | Task-oriented
