Shopify Manager | Customer Support Expert (Email And Chat) | Dropshipping Expert

Hello,

Thank you for taking a -----------nt to explore my profile.

With over a decade of experience in customer service and e-commerce, I bring a proven track record of delivering exceptional support across phone, chat, and email. I’ve worked with top-tier companies including Google and Microsoft, providing technical and billing assistance with professionalism and efficiency.

In the eCommerce space, I’ve worn many hats:

Shopify Support Specialist
Dropshipping Consultant
Social Media Management
Dispute Management
Customer/Billing Support
Order Management

I’ve successfully managed online stores and customer engagement across platforms like AgoraPulse, Meta Business Suite, Yelp and Instagram, ensuring fast, effective handling of comments, inquiries, and complaints.

My technical toolkit includes eCommerce Tools:
Shopify, Oberlo, Dropified, BigCommerce, AliExpress

Support Systems:
HelpScout, Zendesk, Gorgias, Reamaze

Comms & Docs:
Gmail, Slack, Skype, Google Docs, Sheets, and GSuite

Social Tools:
AgoraPulse, Meta Business Suite, Yelp

Clients value my ability to think critically, solve problems proactively, and consistently represent their brand with care. While I’ve supported high-impact projects at global tech companies, it’s my passion for building excellent customer experiences that truly drives my success.

I’d love to connect and learn more about how I can support your business goals and elevate your customer experience.

Best regards,
Chariza V.