E-commerce Support Virtual Assistant with 1 year managing gifting and order fulfillment for a global print-on-demand brand. Proficient in Shopify order management, print-on-demand platforms (Gelato, Printify), and handling fulfillment exceptions (damaged, out of stock, lost, returned packages).
Key Expertise:• Shopify order verification, search, and QA checks• Print-on-demand platforms: Gelato, Printify, Print Clever order creation and approvals• Order fulfillment issue resolution (OOS, damaged items, lost packages, returns)• Post-delivery order tracking and customer follow-up• Creator/customer communication via Gmail and direct messaging• High-volume operations (100+ daily outreach, 90% resolution rate)• Google Sheets documentation and tracking• Detail-oriented, organized, and metrics-driven
Looking for: E-commerce Support VA role, 8 hours/day, USD $5-8/hour, available for US time zones.
