With over 5 years of experience as a Virtual Assistant in the U.S. real estate industry, I specialize in mortgage loan processing, private lending, self storage management and property management operations, with a strong focus on organization, efficiency, accuracy, and client experience.
I have hands-on experience managing high-volume workloads while maintaining clear, professional, and timely communication across phone, email, and chat. I’m comfortable working with borrowers, tenants, loan officers, underwriters, title companies, insurance agents, appraisers, vendors, and other third-party partners, including in fast-paced and high-pressure situations.
Mortgage & Loan Processing
I support loans throughout the processing lifecycle, from initial borrower intake and document collection through underwriting and closing. My experience includes DSCR, bridge, fix-and-flip, hard money, and other real estate investment loan products, including loans involving LLC and entity borrowers.
My responsibilities have included:
* Borrower intake and document collection
* Initial file review and loan setup
* Reviewing entity documents, bank statements, leases, and supporting documentation
* Tracking and clearing underwriting conditions
* Pipeline management and borrower follow-ups
* Appraisal ordering and AMC coordination
* Title and insurance coordination
* Underwriter and lender communication
* Closing and settlement coordination
* Deal structuring support and lender submissions
* Maintaining complete, accurate, and compliant loan files
I have supported transactions across NJ, NY, PA, CA, GA, TX, FL, and other U.S. markets, working closely with borrowers and lending teams to identify outstanding requirements, resolve issues, and keep loans progressing toward closing.
Property Management
My property management experience has primarily involved New Jersey residential portfolios, where I have supported day-to-day operations including:
* Tenant communication and issue resolution
* Rent collection and delinquency follow-up
* Lease renewals and rent increases
* Move-ins and move-outs
* Maintenance requests and work-order management
* Vendor coordination and follow-up
* Invoice and reconciliation support
* Property setup and record maintenance
* Inspection coordination
* Section 8 documentation and inspection support
I’m comfortable taking ownership of tasks from initial request through completion rather than waiting for constant direction, and I prioritize proactive follow-up so deadlines, conditions, and outstanding items do not fall through the cracks.
Systems & Tools
AppFolio , Arive ,Encompass ,Salesforce, Easy Storage ,Asana , ----------- ,Google Workspace, Microsoft Excel, Outlook ,Floify, AMC and lender portal systems
I’m highly detail-oriented, adaptable, organized, and proactive, with the ability to manage multiple files and priorities independently while keeping clients and internal teams informed.
I’m currently seeking a **long-term, full-time opportunity** where I can contribute my real estate and mortgage experience, take ownership of day-to-day operations, and grow with the company. I’m particularly interested in opportunities in **Mortgage Loan Processing, Loan Operations, Real Estate Operations, and Property Management**.
