Customer Success Manager for membership and subscription businesses. 10+ years with founders, coaches, and authors who run programs people actually pay to stay in.
I know where members stall, get stuck, or quietly disappear before renewal. My job is to spot it before you do.
Two recent wins:
For a global entrepreneurial program, I cut first-month churn roughly in half. New members got a personal SMS and email fro----------- in week 1, then check-ins at week 4 and month 3. Most memberships lose people in the first 30 days because no one notices they're loosing interest. I made sure someone noticed. (Tracked member counts and drop-offs from-----------, implemented the new sequence in 2025.)
For a personal development class, 90% of participants gave 4.5 to 5 star ratings across the last three cohorts. The shift came from tracking members' click rate and making feedback a real conversation, not a form people ignored.
How I work
I work inside the platforms you already use (GoHighLevel, Kartra, Groove). I map the full member journey, then build simple dashboards in Google Sheets, Notion, Click-up, Airtable, or Slack. You see attendance, login patterns, and renewal risk in one view. No more guessing who's about to leave.
You stop firefighting. I catch cancellations in week 3, not after they unsubscribe. You get time back. The data starts telling a clear story.
Admin and operations
The CSM work only holds up if the operations underneath it run quietly. So I also handle the inbox, the calendar, content scheduling, event logistics, and the recurring admin that eats your week. I connect your tools so data flows where you need it, and I keep communications, events, and content publishing on a steady rhythm. You stop being the bottleneck. Issues get resolved before they reach you.
Why personal development
Personal growth is my own practice, not a niche I picked because it pays. I read, I do the work, I've watched my own life change because of programs like the ones you run. When a member sticks around long enough to have their breakthrough, that matters to me beyond the invoice.
More people in personal development, fewer people quitting in week 2. That's the work I want to be doing.
If your membership is growing but renewals aren't, send me a message and tell me what's broken in your member journey. I'll tell you within 48 hours whether I'm the right fit.
