Hello! I'm -----------, an experienced General Virtual Assistant, Property Management, Customer and Technical support and Admin Specialist with a total of 13 years of proven success supporting CEO's, entrepreneurs, BPO companies, and businesses in streamlining their operations.
I have worked as a customer service with different BPO companies and had an opportunity with Microsoft Windows Answer Desk being a Technical Support and promoted as a Quality Specialist for over 3 years. In these roles, it's my responsibility to communicate with all guests/customers, clients, concerning booking, reservations, issues with their computer through by Telephone, Chat and Email through a system.
Also, I have over 7 years of extensive experience Managing Short Term Vacation Rentals listed on Airbnb, VRBO, Homeaway, -----------, and Furnishedfinders. I've helped manage listings of up to 500+ properties across the US & Cambodia for several Vacation Rental companies.
My daily task is consists of guest communications, managing maintenance, and housekeeping team through email, chat/text, responding to Reviews, managing Resolutions Claims (Damage Protections) through Airbnb platform, consolidating all guest feedbacks, and property maintenance issues to address them accordingly.
My skills include:
-Rockstar Airbnb Virtual Assistant
-Respond To Guest Inquiries
-Screen Potential Guests and make bookings
-Staff management (Cleaner and Maintenance Team)
-Schedule Cleanings with the Housekeepers
-Coordinate services with the local property manager
-Provide Support for my Guests-Send welcome, check-in, and post-stay emails
-Troubleshoot problems that may arise
-Manage listing calendars and availabilities
-Write and respond to guest reviews
-Prospecting New listings
-Achieving 5-star ratings and Superhost Status
-Resolutions Claims (Damage Protections) through Airbnb platform
Experience with:
-Airbnb
-VRBO (HomeAway)
-Guesty
-Hostaway
-Hostfully
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-FurnishedFinders
-Breezeway
-Slack
-August Home lock
-Klevio lock
-Google Workspace
-PriceLabs
-ZIllow
-Google Suite
Etc
Verified
