Customer Success & Operations Specialist with 10+ years of experience across phone, email, and chat, and hands-on experience building AI-assisted workflows and automation systems. Promoted from Customer Service Representative to Agentic AI Engineer after identifying operational bottlenecks and building AI-assisted workflows to reduce manual work; also promoted to Lead in a previous customer contact role after two years, where I became the team’s benchmark for call quality. I run a self-managed Linux server hosting Dockerized services, including local AI model deployment (Ollama) paired with AI agent frameworks, and I build production Python/FastAPI systems for pricing, inventory, and data workflows. I’m a clear, warm communicator (C2/Advanced English), detail-oriented, and reliable working independently with minimal supervision. I enjoy being the dependable first point of contact who also knows how to build the systems that make a team’s work easier.
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