Operations Coordinator - Remote July 2025 -PresentSignal Security• Miami, Florida
* Surveillance Monitoring: Watch motion sensor cameras and communicate with trespassers to ensure they vacate pool areas.
* Driver Oversight: Monitor Azuga cameras to track driver behavior and activity.
* Ticket Management: Ensure that all service tickets are being responded to promptly.
* Request the sign-in sheet picture from the Walmart police officers’ WhatsApp group every Saturday and Sunday.
* No-Show Resolution: Address no-shows by contacting available guards to fill shifts as needed.
* Scheduling: Manage and coordinate guard schedules efficiently.
* Email Communication: Send and respond to property manager emails, ensuring the entire operations team is included.
* Fire Watch Coordination: Respond to fire watch requests and coordinate with available guards to address these needs.
* Shift Approval: Approve shifts at the end of each shift to ensure proper record-keeping.
* Service Requests: Respond to service requests and forward relevant inquiries to the owner, if they pertain to new clients.
* Dispatch Calls: Handle dispatch calls as needed
* Payroll hours approval
* Documenting security officers' disciplinary records
Administrative Assistant, Real Estate, Remote Oct 2022 - April 20, 2023Troy Jones (Owner, Wedoloans Mortgage Lending) • Plano, TX, United States
* Schedule appointments, meetings, and conferences for the employer* Outbound calls on leads/prospects to set up an appointment with the employer* Email Support* Admin Tasks- Typing skills of 75 wpm
Case Manager, Remote Aug 2022 - June 23, 2023
Miod and Company, LLP • Valencia, California, United States
* Handle remote tasks in calling to reach out to business owners for tax credit claims
* Schedule call appointments in the company calendar
Administrative Assistant, Real Estate, Remote Oct 2020 - March 27, 2023David Xie, Hiring Manager of Nexa Mortgage • Virginia, United States
* Schedule appointments for the employer* Call applicants for the Loan Officer job position and set up an interview with the employer* Call real estate agents to book an appointment for a realtor-referral partnership
Quality Assurance and Sales Team Lead Jul 2015 - Jun 2020Flight Centre Travel Group • Dumaguete, Philippines
* Evaluates call and customer metrics* Provide agent coaching to improve customer interactions and customer satisfaction* Work with team leaders in the assessment and evaluation of the agent scorecard* Monitor calls, online customer reviews, and ratings, to reinforce and improve customer experience and address areas for improvement* Create a quality monitoring scorecard and set pertinent parameters for development* Develop programs and procedures to enhance the productivity and performance of the agent/team* Provide training and coaching to ensure agents are hitting their scorecard* Review and resolve customer escalations to ensure call resolution/customer satisfaction* Monitor agent performance and document areas for improvement* Work with Operations Managers in making strategic decisions, as well as the development and implementation of operational policies
Marketing Consultant Sep 2011 - Jul 2015Author Solutions Philippines Inc.
* Assess characteristics of products or services to be promoted to determine the marketing and advertising needs of an establishment* Advise clients on marketing, advertising, or sales promotion opportunities and strategies* Develop strategies and related content for direct and digital marketing and advertising campaigns and implement them* Develop and maintain social media accounts, including managing customer reviews and testimonials* Coordinate special publicity events and promotions for internal and external audiences* Ensure hitting the monthly sales target
Technical Support Representative Aug 2008 - Nov 2009Stream Global Services (Quickbooks Accounting Software)
* Maintain and grow sales relationships with existing clients* Identify and solicit potential clients* Assess client's needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms* Estimate costs of installing and maintaining equipment or service* Troubleshoot technical problems related to equipment* Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services
Home Care Nurse Aug 2007 - Jul 2015Grace Brock • Cebu City, Philippines
* Assess patients to identify appropriate nursing interventions* Administer medications and treatments as prescribed by a physician or according to established policies and protocols* Monitor, assess, address, document, and report symptoms and changes in patients’ conditions* May teach and counsel patients and their families on health-related issues in collaboration with other healthcare providers.* Provide bedside care
Clinical Nurse Instructor Sep 2005 - Mar 2007St. Paul University Surigao • Surigao, Philippines
* Supervise all clinical activities and working of all student nurses and administer and present all content for formal classroom lectures.* Oversee all activities of patient care and ensure the optimal level of care in a clinical setting and participate in various education programs and ensure compliance with all lesson plans.* Assist all student nurses to ensure optimal work performance in an assigned ward.* Train all students to identify signs of patient health deterioration and clinical equipment malfunction to ensure the achievement of all course objectives.* Coordinate with students and manage all communication by providing the optimal level of nursing training.* Assist all nurse managers and academic staff to analyze all student requirements.* Prepare all student assignments and ensure compliance with all academic course programs.* Organize various group conferences to assist all students and trainees to share all clinical experiences.* Develop and maintain good professional relations with students and employees of nursing schools and participate in all processes.* Collaborate with academic programmers and facilitate all post-conferences on clinical training* Train and provide feedback to all nursing students to prepare them for their future nursing careers.
