I’m an experienced and reliable Customer Support Specialist with a strong background in e-commerce. Over the years, I’ve worked across different platforms like Amazon, Walmart, Shopify, Mirakl, Kaufland, and Allegro—supporting customers, handling their concerns, and making sure they leave satisfied.
Every day, I manage a large volume of emails, resolve different kinds of issues, and process returns and refunds quickly and accurately. I’m also used to speaking with customers over the phone and working closely with suppliers to sort out any problems with orders or deliveries. My attention to detail helps me catch and fix small issues before they become bigger problems.
I work well with teams and always stay proactive when dealing with challenges. Whether it's following up on a missing item, answering product questions, or making sure a refund goes through, I stay focused on delivering great service and building trust with customers. I’m now looking to bring this same level of dedication and care to a new team that values customer satisfaction as much as I do.
