Detail-oriented and highly organized Virtual Assistant with customer service experience, supporting dental offices with scheduling, patient communication, insurance verification, and administrative tasks. Skilled in handling high-volume calls, managing confidential patient data, and ensuring smooth daily operations in a fast-paced healthcare environment. Committed to providing excellent patient support and improving office efficiency.
Core Skills & Competencies
Dental Office Virtual Assistance
Appointment Scheduling & Calendar Management
Patient Intake & Follow-Ups
Insurance Verification & Eligibility Checks
Billing Support & Payment Posting (basic)
HIPAA Compliance & Data Privacy<8efe80624d780eba0c6493ec45140364>Email & Phone Support (Inbound/Outbound)
CRM & Practice Management Software
Documentation & Data Entry
Time Management & Multitasking
Professional Experience
Customer Service Representative
Company Name | Alabang, Philippines
Month Year – Present
Handled high-volume inbound and outbound calls with professionalism and empathy
Scheduled appointments and managed calendars accurately
Verified customer information and maintained confidential records
Resolved inquiries efficiently while meeting quality and productivity targets
Documented interactions clearly in CRM systems
Collaborated with tea-----------mbers to improve customer satisfaction
Relevant to Dental VA Role:
Strong patient communication skills
Experience handling sensitive information
Accurate data entry and system navigation
Professional phone etiquette for healthcare settings
Dental Virtual Assistant Capabilities
(Hands-on or trained knowledge)
Appointment scheduling (new patients, recalls, confirmations)
Insurance verification (PPO, HMO, Medicaid – basic understanding)
Patient reminders via phone, email, or SMS
Chart updates and patient records maintenance
Coordination with dentists and office staff
Follow-ups for treatment plans and unpaid balances
