I am a seasoned professional with over 5 years of experience in property management and 9 years in customer service, bringing a strong background in both residential and commercial property oversight in California. My expertise includes tenant relations, vendor coordination, compliance, and operational communication, always delivered with professionalism and empathy.
In addition, I have extensive experience as a Customer Care Specialist in the BPO industry, supporting clients across multiple countries and industries such as finance, logistics, transportation (land and air), and telecommunications. I have served as a Subject Matter Expert in two companies, supporting a US financial account and a UK transportation account, where I provided guidance, training, and escalated support.
I am proficient in Microsoft Office and Google Apps, with intermediate knowledge of Zendesk. My skills extend to administrative support, email and social media management, sales and delivery oversight, and customer support across voice, email, chat, and text. I am highly adaptable, quick to learn new processes, and capable of self-training with provided materials.
Key Skills:
Property Management (Residential & Commercial)
Customer Service (9 years, multi-industry, global support)
Subject Matter Expert (Finance & Transportation)
Zendesk, Microsoft Office, Google Workspace
Administrative Support & Email Management
Social Media Management
Excellent Communication & Organizational Skills
I am committed to long-term cooperation and eager to grow with your business, contributing my professionalism, adaptability, and dedication to delivering excellent results.
