Shopify Operations Specialist
10+ Years of Experience | DTC Brands | Dropshipping | Operational Scaling
About Me
I'm a results-driven eCommerce operations specialist with over a decade of hands-on experience running and scaling Shopify-based businesses. I've worked across both direct-to-consumer brands and dropshipping operations, with a deep focus on the systems, processes, and day-to-day execution that keep a growing brand running without friction. I don't just manage stores, I own operations. I align inventory, fulfillment, suppliers, and customer experience into a cohesive machine so founders and leadership teams can focus on growth.
Core Competencies
Shopify Store Management: Full lifecycle management including orders, products, collections, pricing, promotions, and ongoing maintenance
Inventory Planning & Demand Forecasting: Data-driven stock planning to reduce overstock and prevent stockouts
Supplier & Manufacturer Relations: Direct coordination with overseas suppliers across production timelines, lead times, and quality standards
3PL & Logistics Management: Global fulfillment coordination spanning worldwide shipping from a primary China warehouse, with dedicated 3PL operations across the US, UK, and Australia
SKU & Product Data Management: Accurate, scalable product data architecture built for operational readiness
Customer Support Operations: Building and improving CX workflows, reporting, and feedback loops
Cross-functional Collaboration: Working closely with founders, marketing teams, and fulfillment partners to keep every function aligned
What I Bring to Your Brand
Shopify Operations: A store that runs cleanly - accurate data, optimized workflows, no firefighting
Supply Chain: Stock where it needs to be, when it needs to be there
Fulfillment: 3PL partners held accountable, logistics running smoothly across markets
Customer Experience: CX systems that scale with your team and keep customers happy
Leadership Alignment: An operator who communicates clearly and keeps stakeholders informed
Experience Snapshot
Years in eCommerce: 10+ years
Platforms: Shopify (primary)
Business Models: DTC, Dropshipping
Markets Managed: Worldwide (particularly US, UK, Australia)
Brand Size: Up to 7-figures revenue
Stakeholder Level: CEO, Founder/Co-founder, Marketing, Fulfillment
Educational Background and Certificates
College Degree: Bachelor of Science in Information Technology
TOEIC: Perfect Score (990). Exceptional English proficiency
OBERLO 101: Course completer
Shopify Partner Program (Service Partners): Helps merchants scale and succeed on Shopify
