With over 7 years of professional experience, I have developed strong skills in organization, time management, and leadership. My career has strengthened my communication skills—both in writing and in verbal interactions with clients and stakeholders. I am highly detail-oriented, particularly when working with data and finances, ensuring accuracy and specificity in all outputs.
I am proficient in Microsoft Excel, Word, and PowerPoint, having created numerous reports, inventories, and presentations. My background also includes experience in social media management and Facebook Ads.
Customer Success Consultant – Prosple
(Dates of employment)
Serve as the primary point of contact for employer partners, providing guidance and assistance through the Employer Portal.
Respond to inquiries via email, live chat, and Zoom, ensuring a professional and friendly customer experience.
Assist employers with creating, updating, and optimizing their job listings to attract quality student applications.
Use CMS to upload and edit job postings and employer profiles.
Use CRM to check client accounts, update details, and manage products and deals.
Troubleshoot technical issues and coordinate with internal teams to ensure timely resolutions.
Review employer profiles for compliance and quality standards before publication.
Manage and track communications using Zoho Desk, Slack, and Google Workspace.
Generate and review data reports to help employers improve their reach and engagement.
Other Previous Roles
Office Secretary – Organized files, managed schedules, and prepared official correspondence.
Small and Medium Business Sales Expert – Built and maintained client relationships, handled sales inquiries, and achieved set targets.
Sales Representative – Delivered presentations, negotiated terms, and closed sales deals.
Administrative Assistant – Managed office operations, supported teams with documentation, and coordinated meetings.
Social Media Manager – Planned, created, and scheduled content; managed ad campaigns via Facebook Ads Manager.
